Marula Green Company Limited (“Marula Green Beauty”, “Marula”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, or purchase our products.
This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices and rights available to you under the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws.
Our website is: https://marulagreenbeauty.com
1. Who We Are
Marula Green Company Limited operates Marula Green Beauty, a Nigerian skincare company offering botanical skincare products through our website and other sales channels.
For the purposes of the NDPA, Marula Green Company Limited is the data controller responsible for your personal information. This means we determine how and why your personal information is processed.
For questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: info@marulagreenbeauty.com
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Information you provide to us
This may include:
- Your name
- Email address
- Phone number
- Billing and delivery information
- Delivery address or location
- Information you provide when contacting us
- Information you provide when submitting a product review
- Information relating to your order or customer service enquiry
Information collected when you place an order
When you purchase from our website, we collect the information necessary to process and fulfil your order, such as your name, contact details, billing information, delivery details, products purchased and order information.
Payment information
Payments made through our website are processed through Paystack. We do not need to receive or store your full card details ourselves in order to process your payment. Payment information is handled by the payment service provider in accordance with its own privacy and security practices. You can review Paystack’s privacy information on its website.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and information about how you interact with the website. Some of this information may be collected through cookies and similar technologies.
3. How We Use Your Information and Our Lawful Basis
Under the NDPA, we must have a lawful basis for processing your personal information. We use the information we collect for the following purposes:
- To process and fulfil your orders, arrange delivery or collection, process payments, and communicate with you about your orders — lawful basis: performance of a contract.
- To respond to enquiries, provide customer support, and manage product reviews and website interactions — lawful basis: legitimate interests in running our business and serving customers.
- To improve our website, products and customer experience, and to maintain website security and prevent fraud, abuse and spam — lawful basis: legitimate interests.
- To send marketing communications — lawful basis: your consent, which you may withdraw at any time (see Section 12).
- To comply with applicable legal, tax, accounting and regulatory requirements — lawful basis: legal obligation.
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis.
4. Contact Forms
When you submit information through a contact form on our website, we receive the information you provide, which may include your name, phone number, email address and message. We use this information to respond to your enquiry and provide customer support.
We may retain contact-form submissions for as long as reasonably necessary to respond to your enquiry, maintain appropriate business records, or resolve a dispute.
5. Orders and Delivery
When you place an order, we use your personal information to process the order and arrange delivery or collection.
Depending on the delivery method selected, relevant information such as your name, phone number, delivery location and order details may need to be shared with a delivery or logistics provider for the purpose of fulfilling your order. We only share information that is reasonably necessary for this purpose.
6. Payment Processing
We use Paystack to process online payments. When you choose to pay through Paystack, some of your information is processed by Paystack in order to authenticate and complete the transaction, prevent fraud and meet applicable financial and regulatory requirements.
Paystack processes customer information on behalf of merchants as part of its payment services. Its own privacy practices are described in its privacy documentation.
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies that help the website function properly and may help us understand how visitors use our website. For example, cookies may be used to:
- Remember information during your visit
- Support shopping-cart and checkout functionality
- Keep the website functioning correctly and improve performance
- Help us understand website usage
- Support security and fraud prevention
Some cookies may be placed by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website, including shopping and checkout.
8. Product Reviews and Comments
If you submit a product review or comment on our website, the information you provide may be displayed publicly alongside your review, depending on the functionality of the website. We may also collect technical information such as your IP address and browser information for security and spam-prevention purposes.
Please avoid including sensitive personal information in a public review.
9. Who We Share Your Information With
We may share personal information with service providers where necessary to operate our business and provide our services. These may include:
- Payment providers, such as Paystack
- Delivery and logistics providers, where necessary to fulfil an order
- Website hosting and technical service providers
- Email and communication service providers
- Security and spam-prevention services
- Analytics or marketing service providers, where applicable
- Professional advisers or authorities where disclosure is required by law
We do not sell your personal information. We only share information where there is a legitimate business, contractual, legal or other appropriate basis for doing so.
Cross-border transfers. Some of our service providers (for example, payment, hosting or email providers) may process your information on servers located outside Nigeria. Where this happens, we take steps to ensure your information receives an adequate level of protection in line with the requirements of the NDPA for cross-border transfers.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfil and keep records of orders
- Provide customer service
- Maintain appropriate business and financial records
- Resolve disputes and prevent fraud and abuse
- Meet legal, tax, accounting or regulatory obligations
The appropriate retention period may therefore vary depending on the type of information and why we need it.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by the NDPA, including notifying the Nigeria Data Protection Commission and affected individuals where required.
12. Your Privacy Rights
Under the Nigeria Data Protection Act 2023, you have rights regarding your personal information, including the right to:
- Be informed about how your information is processed
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Object to or request restriction of certain processing
- Request deletion of personal information where applicable
- Request portability of certain personal information
- Withdraw consent at any time where processing is based on consent (for example, unsubscribing from marketing). This will not affect processing carried out before withdrawal.
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
To exercise a privacy right or ask a question about your personal information, contact us at info@marulagreenbeauty.com We may need to verify your identity before fulfilling certain requests.
If you are not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng
13. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services. Those third parties have their own privacy practices and policies. We are not responsible for the privacy practices of websites or services that we do not control. We encourage you to review the privacy policies of third-party services before providing them with personal information.
14. Children’s Privacy
Our website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:
Marula Green Company Limited
Email: info@marulagreenbeauty.com