Shipping & Delivery Policy
Last updated: 12th September, 2026
At Marula Green Beauty, we want your order to reach you safely and with as little fuss as possible. This policy explains how we process orders, where we deliver, how long delivery usually takes, and what to expect once your order is on its way. It applies to purchases made through marulagreenbeauty.com.
Order processing
Once your order and payment are confirmed, we begin preparing it for dispatch. Orders are typically processed within the next business day. Orders placed on weekends or public holidays are processed on the next business day.
During sales, product launches, or busy periods, processing may take a little longer. If we expect a significant delay with your order, we will let you know.
Where we deliver
We currently deliver within [Lagos / Nigeria / and internationally — To be confirmed at the point of checkout]. If we are unable to deliver to your location, we will contact you and arrange a refund for that order.
Delivery timeframes
Estimated delivery times after dispatch are as follows:
- Within Lagos: 48 hours
- Other states in Nigeria: 3 business days
- International orders: 7 business days
These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to your location, the delivery provider, weather, or other factors outside our control.
Delivery charges
Delivery charges depend on your location and the delivery method selected. The applicable charge will be calculated and displayed at checkout before you complete your order. For international orders, any customs duties, import taxes, or clearance fees are the responsibility of the customer and are not included in our delivery charges.
How we deliver
We fulfil orders through trusted delivery and logistics partners. To arrange delivery, we share only the information reasonably necessary for this purpose, such as your name, phone number, delivery address, and order details, as described in our Privacy Policy.
Please make sure your delivery address and phone number are complete and accurate at checkout. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address, or by a recipient being unreachable.
Tracking your order
Where tracking is available for your chosen delivery method, we will share tracking details or updates with you so you can follow your order’s progress. If you have not received an update within the expected timeframe, please contact us and we will help.
Receiving your order
Please check your order on arrival. If your package appears damaged, or if an item is missing or incorrect, contact us within 48 hours of delivery at support@marulagreenbeauty.com with your order number and, where possible, clear photographs. This helps us resolve the issue quickly. Returns and refunds are handled in line with our Returns & Refunds Policy.
Failed or delayed deliveries
If a delivery cannot be completed, our delivery partner may attempt redelivery or hold the package for collection, depending on the service used. Additional charges may apply for repeat delivery attempts caused by an incorrect address or an unavailable recipient. If an order is returned to us as undeliverable, we will contact you to arrange redelivery or a refund, where appropriate.
Questions
If you have any questions about shipping, delivery, or a specific order, please contact us at info@marulagreenbeauty.com. We are always glad to help.
Contact · Returns & Refunds Policy · Privacy Policy
This policy applies to purchases made through marulagreenbeauty.com. Marula Green Beauty reserves the right to update this policy; the version published on our website at the time of your purchase applies to your order.